Mariano Ignacio Malia
About Mariano Ignacio Malia
Mariano Ignacio Malia is a Customer Success Manager at MetaMap, with previous roles at Wingu and Autodesk. He holds a Master's in Business Administration from the University of Buenos Aires and has extensive experience in customer advocacy and SaaS growth strategies.
Current Role at MetaMap
Mariano Ignacio Malia serves as a Customer Success Manager at MetaMap, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction by interacting with various departments, including product, legal, support, onboarding, and sales. His responsibilities include developing strategies for scaling and growth within the SaaS KYC AI solution sector. Malia works to upgrade revenue through new product feature adoption and expanded usage, emphasizing business growth and profitability.
Previous Experience at Wingu
Malia worked at Wingu from 2012 to 2020, holding two significant positions. He served as the Institutional Development Director for Latin America from 2012 to 2017, where he was involved in institutional growth initiatives. Following this, he took on the role of Co Executive Director from 2017 to 2020 in Buenos Aires, Argentina. His tenure at Wingu spanned a total of eight years, during which he contributed to the organization's development and strategic direction.
Experience at Autodesk
From 2020 to 2022, Malia worked at Autodesk as a Software Licensing Executive for the MCO Americas region. In this role, he was responsible for managing software licensing agreements and ensuring compliance across various customer accounts. His experience at Autodesk added to his expertise in customer relations and software solutions.
Education and Expertise
Malia has a strong educational background, having studied at the University of Buenos Aires. He earned a Licenciatura en Antropología Social with a focus on Sociocultural Anthropology from 2008 to 2017. Additionally, he completed a Master of Business Administration at the same university from 2021 to 2023. He also participated in an Entrepreneurship program at INCAE Business School in 2015. This diverse educational experience underpins his expertise in customer success and business strategy.
Focus on Customer Success
In his current role and previous positions, Malia has been a primary contact and advocate for a KYC KYB book of business for enterprise customers across Latin America, Europe, and Asia. He emphasizes account retention and renewal, maximizing value for clients. His approach is centered on developing comprehensive strategies that drive customer satisfaction and business growth.