Ashish Roy
About Ashish Roy
Ashish Roy is a Lead Analyst at MetricStream, specializing in CRM, GRC, and Analytics. With a background in project management and product ownership, he has held various roles in Tata Technologies and KritiKal Solutions, contributing to process improvement and customer satisfaction.
Work at MetricStream
Ashish Roy has been serving as a Lead Analyst at MetricStream since 2021. In this role, he focuses on analyzing customer processes and enhancing solutions through collaboration with internal teams. His responsibilities include leading discovery workshops and managing the incident life cycle, ensuring quality assurance and customer satisfaction. He also designs tailored demos to support sales efforts, showcasing his ability to customize presentations based on client needs.
Previous Experience at Tata Technologies
Prior to his current position, Ashish Roy worked at Tata Technologies in various roles from 2012 to 2021. He began as a Functional Consultant-Business Analyst and later progressed to Account Manager-Pre-Sales & Business Development. He also held the position of Team Leader-Delivery & Customer Relationships and served as a Pre Sales Lead Consultant. His tenure at Tata Technologies spanned multiple locations, including Mumbai, Chennai, and Leamington Spa, where he contributed to customer relationship management and business development.
Education and Expertise
Ashish Roy holds a Master of Business Administration (MBA) in Marketing from ICFAI Foundation for Higher Education, which he completed from 2010 to 2012. He also earned a Bachelor of Engineering (B.E.) in Instrument and Control from Vishwakarma Institute of Technology, graduating in 2009. In addition to his academic qualifications, he possesses PRINCE2® Practitioner and CSPO® certifications, demonstrating his expertise in project management and product ownership.
Specializations in CRM, GRC, and Analytics
Ashish Roy specializes in customer relationship management (CRM), governance, risk, and compliance (GRC), and analytics. His diverse skill set allows him to effectively analyze and improve customer processes. He engages with the Centre of Excellence and participates in discussion groups to drive continuous improvement initiatives, highlighting his commitment to optimizing processes and solutions in his field.
Background in Project Engineering
Earlier in his career, Ashish Roy worked as a Project Engineer at KritiKal Solutions for six months in 2009. This initial experience laid the foundation for his future roles in project management and analysis. His background in engineering and subsequent positions have equipped him with the analytical skills necessary for rapid analysis and decomposition of complex business information into functional requirements.