Srinivas Vegi
About Srinivas Vegi
Srinivas Vegi serves as the Vice President of Global Support at MetricStream, where he has worked since 2019. He has extensive experience in global services and production engineering, having previously held senior roles at MetricStream and holds a Master of Computer Applications from Osmania University.
Current Role at MetricStream
Srinivas Vegi serves as the Vice President of Global Support at MetricStream, a position he has held since 2019. In this role, he focuses on developing and managing a growing global support team, ensuring increased accountability to meet performance and quality metrics. He acts as the executive escalation point for clients on critical issues, providing leadership and support to enhance customer satisfaction.
Previous Experience at MetricStream
Prior to his current role, Srinivas Vegi worked at MetricStream in various capacities. He served as the Associate Vice President of Global Services - Shared Support from 2017 to 2019 and as the Senior Director of Production Engineering and Support from 2015 to 2019. During his tenure, he contributed to the development and support of enterprise-class SaaS applications and led initiatives to improve service delivery.
Educational Background
Srinivas Vegi studied at Osmania University, where he earned a Master of Computer Applications (M.C.A.) degree in Computer Science. His studies spanned from 1998 to 2001, providing him with a strong foundation in computer science principles and practices.
Key Contributions and Initiatives
Srinivas Vegi has led several significant initiatives at MetricStream. He designed tools for monitoring SaaS products and upgraded existing systems. He also led the implementation of a Governance Risk & Compliance (GRC) platform and assumed responsibility for the integration of all GRC platforms. Additionally, he spearheaded processes for capturing risk data and established an organization-wide information security risk management function.
Client Engagement and Support
In his role, Srinivas Vegi serves as an executive sponsor to new customers, assisting them with their onboarding process. He has been instrumental in ensuring that clients receive the necessary support and guidance to effectively utilize MetricStream's services, thereby enhancing the overall customer experience.