Hoale Mai
About Hoale Mai
Hoale Mai is a Customer Care Representative at Metrolink in Toronto, Ontario, where he has worked since 2019. He has a diverse background in customer service and management, with previous roles at National Money Mart and Rogers Centre.
Work at Metrolink Trains
Hoale Mai has been employed as a Customer Care Representative at Metrolink since 2019. In this role, he has contributed to customer service operations for five years in Toronto, Ontario, Canada. His responsibilities include assisting customers with inquiries, resolving issues, and ensuring a positive experience for passengers using the Metrolink services.
Previous Employment Experience
Before joining Metrolink, Hoale Mai worked at National Money Mart as a Store Manager from 2016 to 2019. He managed store operations and staff, enhancing customer service and sales performance. Prior to that, he served as a Stand Lead at Rogers Centre from 2008 to 2015, overseeing service delivery during events. His earlier roles include working as a Customer Service Representative at National Money Mart for eight months in 2016 and as a Cashier at Burger King Corporation from 2008 to 2010.
Education and Expertise
Hoale Mai studied at the University of Guelph-Humber, where he earned a Bachelor of Applied Science in Psychology from 2010 to 2014. This educational background provides him with insights into customer behavior and effective communication strategies, which are beneficial in his current role in customer care.
Career Timeline
Hoale Mai's career spans various roles in customer service and management. He began his career as a Cashier at Burger King Corporation from 2008 to 2010. He then transitioned to a Customer Service Representative role at National Money Mart in 2016, followed by a managerial position at the same company until 2019. His experience at Rogers Centre as a Stand Lead further developed his leadership skills before he joined Metrolink.