Rachel Chaires
About Rachel Chaires
Rachel Chaires serves as the Senior Manager of Customer Relations at Metrolink in Los Angeles, California, where she has worked since 2017. With over 25 years of experience in customer service and management, she specializes in conflict resolution and communication.
Work at Metrolink Trains
Rachel Chaires has been serving as the Sr. Manager of Customer Relations at Metrolink since 2017. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Prior to her current position, she held the role of Manager of Customer Engagement from 2010 to 2017, where she worked on initiatives to boost customer interaction and engagement. Rachel began her career at Metrolink as a Customer Service Supervisor from 2003 to 2010, accumulating extensive experience in customer service operations.
Education and Expertise
Rachel Chaires earned a Bachelor of Arts degree in English from the University of California, Santa Barbara. Her educational background supports her specialization in conflict resolution and communication, essential skills for her roles in customer relations and management. Rachel's academic foundation complements her practical experience in the customer service sector.
Background
With over 25 years of experience in customer service, operations, and management, Rachel Chaires has developed a robust skill set that includes team leadership and employee development. Her extensive background in the industry has equipped her with the knowledge necessary to navigate complex customer interactions and foster positive relationships.
Achievements
Rachel Chaires has demonstrated proficiency in achieving strategic plan objectives and business administration throughout her career at Metrolink. She is recognized for her exceptional organization, record keeping, and time management skills, which have contributed to her effectiveness in various managerial roles.