Serena Perera, Pmp, Pmi Acp
About Serena Perera, Pmp, Pmi Acp
Serena Perera is the Director of Operations at Metropolitan Ministries, where she applies her expertise in process improvement and project management. With a background in communication and extensive experience in leadership roles, she has successfully implemented strategies that enhance organizational efficiency and service delivery.
Current Role as Director of Operations
Serena Perera serves as the Director of Operations at Metropolitan Ministries, a position she has held since 2023. In this role, she focuses on optimizing operational processes and aligning them with the organization's strategic goals. Her responsibilities include overseeing various operational initiatives and ensuring that the organization operates efficiently. She has implemented process improvement strategies that leverage Lean Six Sigma and Agile methodologies to enhance overall performance.
Experience at Metropolitan Ministries
Prior to her current role, Serena Perera worked as the Associate Director of Project Management at Metropolitan Ministries from 2021 to 2023. During her tenure, she executed a project that improved housing solutions for struggling families by 25% through a residence hall furniture refresh. Additionally, she increased training attendance by 35% through leadership initiatives and reduced production time and costs by 15% through effective process improvements.
Professional Background in Operations Management
Serena Perera has extensive experience in operations management, having previously worked as the Operations & Training Manager at New Horizons Computer Learning Centers from 2002 to 2015. In this role, she managed training programs and operational processes, contributing to the organization's overall efficiency. Following this position, she served as Operations & Project Manager at Learning Alliance Corporation from 2015 to 2020, where she led various projects and operational initiatives.
Educational Background and Certifications
Serena Perera earned her Bachelor's degree in Communication from the University of South Florida. She holds several professional certifications, including Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP). These qualifications support her expertise in project management and operational strategies, enabling her to implement best practices within her organization.
Achievements in Project Management
Throughout her career, Serena Perera has demonstrated a commitment to enhancing project outcomes. She has streamlined information gathering for grant writing, resulting in increased efficiency. Additionally, she led a cross-functional team to deliver food and toys to over 32,000 families during the Thanksgiving and Christmas holidays, showcasing her ability to manage large-scale projects effectively.