Zaid Al Kayali
About Zaid Al Kayali
Zaid Al Kayali is an Inside Sales Specialist currently working at Mettler-Toledo International, Inc. He has a diverse professional background, including roles in customer service, data entry, and mechanical repair, along with academic qualifications in mechanical engineering and project management.
Work at Mettler-Toledo International
Zaid Al Kayali has been employed at Mettler-Toledo International, Inc. as an Inside Sales Specialist since 2022. In this role, he is responsible for managing client inquiries and providing support for sales processes. His position involves collaborating with various teams to ensure customer satisfaction and effective communication of product offerings.
Current Role at Scotiabank
Zaid Al Kayali has worked at Scotiabank as a Customer Experience Associate since 2019. His responsibilities include assisting clients with banking inquiries, account management, and investment planning. He focuses on enhancing customer satisfaction through effective service delivery and problem resolution.
Education and Expertise
Zaid Al Kayali has a diverse educational background. He earned a Bachelor of Engineering in Mechanical Engineering from Ryerson University, completing his studies in 2021. He also holds a Computer Science Certificate from Ryerson University, obtained in 2021. Additionally, he achieved the Certified Associate in Project Management (CAPM) from the Project Management Institute in 2022.
Previous Work Experience
Zaid Al Kayali has held various positions prior to his current roles. He worked as a Translator at COSTI from 2014 to 2016, and as a Data Entry Machine Operator at RR Donnelley from 2017 to 2018. He also served as a Customer Service Representative at AtEaze from 2018 to 2019 and as a Swimming Pools Maintenance technician at Leader Pools & Spas Limited in 2019.
Skills and Areas of Interest
Zaid Al Kayali has developed skills in mechanical repair, HVAC sales, performance testing metrics, and troubleshooting. He performs tasks related to project planning, scheduling, tracking, and reporting. Outside of his professional life, he has a personal interest in history and geography, often engaging in discussions on these subjects.