Jake Saltzman
About Jake Saltzman
Jake Saltzman is a Technical Solutions Specialist at MIB Group, Inc., where he has worked since 2014. He provides Tier 3 external support and leads a team that offers round-the-clock assistance, achieving a 98% resolution rate.
Work at MIB Group, Inc.
Jake Saltzman has been employed at MIB Group, Inc. since 2014, serving as a Technical Solutions Specialist. In this role, he provides Tier 3 external support and has achieved a 98% resolution rate. He leads a team that offers continuous support, operating 24 hours a day, 7 days a week, throughout the year. His responsibilities include overseeing technical solutions and ensuring high-quality service delivery to both internal and external customers.
Previous Experience
Before his current role, Jake Saltzman worked at MIB Group, Inc. as a Senior Computer Operator from 2008 to 2014. During this six-year tenure, he developed a strong foundation in technical operations and support. His experience in this position contributed to his expertise in managing technical challenges and supporting organizational needs.
Education and Expertise
Jake studied Information Technology at the Community College of Rhode Island, where he attended for 11 months and did not achieve a degree in 2016. His education provided him with essential knowledge and skills in the field of information technology, which he has applied throughout his career in various technical roles.
Team Leadership and Management
In his current position, Jake Saltzman leads a team responsible for providing round-the-clock support to customers. He serves as the Content Management designer and documentation lead, ensuring that all technical documentation is accurate and accessible. Additionally, he created and maintains the team's automated metrics dashboard, which tracks performance and supports continuous improvement efforts.