Debbie Bassler Trifone
About Debbie Bassler Trifone
Debbie Bassler Trifone serves as the Manager of Print X Account Services at Mimeo, where she oversees customer service cases and acts as a liaison among customers, production facilities, and the operations team. With a background in customer support and project management, she has extensive experience in the print and graphics industry.
Current Role at Mimeo
Debbie Bassler Trifone serves as the Manager of PrintX Account Services at Mimeo, a position she has held since 2014. In this role, she manages customer service cases utilizing HubCast's CRM, Salesforce.com. She acts as a liaison between customers, production facilities, and the operations team, ensuring effective communication and service delivery. Her responsibilities include troubleshooting production issues remotely and providing first-tier support for PrintX web-to-print applications. She assists customers, sales teams, account managers, and outside vendors to resolve issues efficiently.
Previous Experience in Customer Support and Management
Prior to her current position, Debbie held various roles that contributed to her expertise in customer support and management. She worked at interlinkONE as a Technical Lead and Customer Support Lead from 2007 to 2013. Before that, she was employed at Hewlett-Packard Financial Services as a Customer Support representative from 2006 to 2007. Her experience also includes serving as an Assistant Store Manager at Pier 1 Imports from 2004 to 2006, where she managed store operations in Danvers, MA.
Background in Marketing and Graphic Communications
Debbie's career began in marketing, where she worked as a Marketing Coordinator at Creo Americas - Iris Graphics from 2001 to 2003. Her educational background includes studying Graphic Communications at Northeast Metropolitan Tech, where she achieved a certification from 1978 to 1982. This foundation in graphic communications has informed her subsequent roles in customer service and account management.
Skills in Logistics and Production Troubleshooting
In her current and previous roles, Debbie has developed strong skills in logistics and production troubleshooting. She tracks and resolves delivery and logistics issues with both global and local carriers. Her ability to troubleshoot production issues remotely allows her to deliver effective solutions on a global scale, enhancing customer satisfaction and operational efficiency.