Hannah Townsend
About Hannah Townsend
Hannah Townsend is a Customer Success Manager at Mimeo, where she has worked since 2018. With a background in customer service and training roles across various organizations, she has significantly contributed to customer satisfaction and retention strategies at Mimeo.
Work at Mimeo
Hannah Townsend has been serving as a Customer Success Manager at Mimeo since 2018, based in Ermine Business Park, Huntingdon. In this role, she has implemented customer success strategies that align with Mimeo's mission to deliver ease of use, speed, quality, and value to over 50,000 organizations globally. Prior to her current position, she worked as a Sales Development Representative at Mimeo from 2016 to 2018, where she played a key role in transitioning to her current role, demonstrating adaptability and growth within the company. Her contributions have been significant in enhancing customer satisfaction and retention, contributing to Mimeo's expansion in over 140 countries.
Previous Employment Experience
Before joining Mimeo, Hannah Townsend held various positions that contributed to her expertise in customer service and support. She worked at the Department for Work and Pensions (DWP) as a Customer Service Officer from 2004 to 2005 and as a New Claims Decision Maker from 2001 to 2004. Additionally, she served as a Technical Customer Service Advisor at AkzoNobel from 2005 to 2007 and as Training, Reporting and Quality Prime at Magdalene from 2009 to 2015, both positions located in St. Ives, Cambridgeshire. These roles provided her with a strong foundation in customer service and operational excellence.
Education and Expertise
Hannah Townsend studied at Peterborough Regional College from 1999 to 2001, where she gained valuable knowledge and skills that have supported her career in customer service and management. She also attended St. Ivo School in St. Ives from 1994 to 1999. Her educational background, combined with her extensive work experience, has equipped her with the expertise necessary to excel in her current role at Mimeo, where she focuses on enhancing customer success and satisfaction.
Career Development
Hannah Townsend's career reflects a trajectory of growth and development within the customer service sector. Starting her career at the Department for Work and Pensions, she transitioned through various roles that honed her skills in customer interaction and service delivery. Her move from a Sales Development Representative to a Customer Success Manager at Mimeo illustrates her adaptability and commitment to professional development. This progression showcases her ability to take on increasing responsibilities and contribute to the success of the organizations she has been part of.