Bola Akisanya
About Bola Akisanya
Bola Akisanya is a Technical Account Manager with extensive experience in account management and customer relationship management. He has worked for notable companies such as T-Mobile and Mindbody, contributing to improved customer service operations and client satisfaction.
Current Role at Mindbody
Bola Akisanya serves as a Technical Account Manager at Mindbody since 2018. In this role, he focuses on facilitating the implementation and configuration of MINDBODY software for premium clients. He ensures seamless integration and functionality of the software, which is essential for client operations. Additionally, he acts as a business advisor to MINDBODY Premium service clients, providing strategic guidance and support to enhance their experience with the platform.
Previous Experience at Mindbody
Prior to his current position, Bola Akisanya worked at Mindbody in various roles. He served as a Premium Account Coordinator EMEA from 2013 to 2016, where he managed relationships with premium clients in the Europe, Middle East, and Africa regions. He also held the position of Technical Support Specialist from 2012 to 2013, providing technical assistance and support to clients. His tenure at Mindbody has contributed to his expertise in customer relationship management.
Career Background at T-Mobile and EE
Bola Akisanya has extensive experience in the telecommunications industry, having worked at T-Mobile in multiple capacities. He was a Major Account Support Coordinator from 1999 to 2001 and later served as a Business Sales Delivery Team Coordinator from 2001 to 2003. After his time at T-Mobile, he worked at EE as a Commercial Executive from 2003 to 2011. These roles helped him develop skills in managing customer relationships and enhancing client satisfaction.
Education and Expertise
Bola Akisanya holds a Bachelor of Science degree in Sociology from Usmanu Danfodiyo University, Sokoto, which he completed from 1988 to 1992. His educational background complements his professional expertise in managing contact centers and improving customer service operations. He has a strong focus on account management, emphasizing the importance of building and maintaining long-term client relationships through effective CRM strategies.