Brent Whatley
About Brent Whatley
Brent Whatley is an IT Support Specialist with a Bachelor's degree in Computer Technology from Algonquin College. He has worked at MindBridge Ai since 2019 and has prior experience in customer support and technical service.
Work at MindBridge AI
Brent Whatley has been employed at MindBridge AI since 2019, serving as an IT Support Specialist. In this role, he is responsible for providing technical support and assistance to clients and internal teams. His work involves troubleshooting issues, managing service requests, and ensuring that IT systems function efficiently. His position contributes to the overall operational effectiveness of the organization, which is based in the Ottawa, Canada Area.
Education and Expertise
Brent Whatley studied at Algonquin College of Applied Arts and Technology, where he pursued a Bachelor's degree in Computer Technology/Computer Systems Technology from 2015 to 2018. His education included a co-op placement that provided practical experience in the field. He gained hands-on skills through lab classes, which equipped him with the technical knowledge necessary for his career in IT support.
Background
Before joining MindBridge AI, Brent Whatley worked as a sales associate, where he provided customer support and troubleshooting services in-store. This role involved interacting with customers to address their needs and resolve issues. He was also responsible for providing quotes for service calls and scheduling appointments for technicians, demonstrating his ability to manage customer relationships and logistical tasks.
Technical Experience
Brent Whatley has experience in setting up clients for various service providers, including Bell, Xplornet, and Tbaytel. This experience has enhanced his technical skills and understanding of client needs in the telecommunications sector. His background in customer support and technical troubleshooting has contributed to his effectiveness in his current IT support role.