Wing Leung Chan
About Wing Leung Chan
Wing Leung Chan is a Senior Solutions Delivery Manager at MindBridge Ai, where he has worked since 2018. He has extensive experience in customer success and engineering roles across various technology companies, including NewsGator Technologies and Tomoye Corporation.
Current Role at MindBridge AI
Wing Leung Chan serves as the Senior Solutions Delivery Manager at MindBridge AI, a position he has held since 2018. In this role, he has implemented a comprehensive set of tools and automated processes aimed at enhancing efficiency in troubleshooting customer issues. His contributions include developing an internal application for On Call rotation use and automating code and database updates for the SaaS platform. These initiatives have allowed the development team to focus more on core operations by alleviating some operational tasks.
Previous Experience in Technology
Wing Leung Chan has extensive experience in the technology sector, having worked in various roles prior to joining MindBridge AI. He was a Sales Engineer at NewsGator Technologies from 2010 to 2014. Before that, he served as a Customer Success Engineer at Tomoye Corporation for eight years, from 2002 to 2010. His career began at CrossKeys Systems Corporation, where he worked as a Customer Engineer for seven years, from 1993 to 2000. He also spent a year as a Sales Engineer at Orchestream in 2000-2001.
Education and Academic Background
Wing Leung Chan studied at the University of Waterloo, where he earned a Bachelor of Mathematics (BMath) degree. His academic focus was on Combinatorics & Optimization and Computer Science. He attended the university from 1989 to 1993, completing his studies in four years. This educational background has provided him with a strong foundation in analytical and problem-solving skills relevant to his career in technology.
Technical Contributions at MindBridge AI
At MindBridge AI, Wing Leung Chan has played a significant role in technical support and development. He has assisted with troubleshooting performance issues and provided insights into platform design. His expertise includes deeper, code-level troubleshooting to support team members, which has facilitated the resolution of complex bugs by the development team. Additionally, he has been instrumental in converting legacy customers to new products, contributing to sales wins.