Mindful
Mindful offers a platform with features like Scheduler, Callback, Handoff, and Feedback, tailored for industries such as government, retail & e-commerce, and travel & hospitality.
Services
Mindful offers a comprehensive platform designed to enhance customer experience through tools such as Scheduler, Callback, Handoff, and Feedback. The platform integrates these features to streamline customer interaction, reduce hold times, and provide real-time insights.
Industries Served
Mindful tailors its solutions to meet the specific needs of various industries, including government, retail & e-commerce, and travel & hospitality. The platform's flexibility allows it to be adapted for a wide range of industry-specific customer service requirements.
Technology Integration
Mindful's platform seamlessly integrates with major telephony and customer service systems such as Salesforce, Twilio, Genesys Cloud, and Amazon Connect. This allows businesses to incorporate Mindful's tools within their existing infrastructure effortlessly.
Customer Experience Enhancement
Mindful employs a virtual queue system to minimize hold times and utilizes data-rich transition systems for smooth channel transitions. Additionally, the platform features a real-time voice of customer feedback system to gather instant insights, facilitating immediate improvements.
Resources
Mindful provides a variety of resources to support and educate users on best practices in customer experience. These include blogs, webinars, case studies, and videos, offering valuable insights and practical advice.