Jessica Villanueva
About Jessica Villanueva
Jessica Villanueva is a Customer Service Representative with extensive experience in the hospitality and customer service sectors. She has worked at Disneyland Resort and currently holds positions at Herbert Hotel and Minted.
Work at Minted
Jessica Villanueva has been employed at Minted as a Customer Service Representative since 2016. In this role, she engages with customers to address inquiries and provide support related to Minted's products and services. Her experience in customer service contributes to her effectiveness in managing customer relationships and ensuring satisfaction.
Previous Experience at Disneyland Resort
Before her current role, Jessica Villanueva worked at Disneyland Resort from 2010 to 2012. During her time there, she participated in the Disney College Program, serving as an intern in various capacities, including as a photographer and within the Entertainment Department. This experience provided her with skills in customer interaction and entertainment management.
Current Role at Herbert Hotel
Jessica has been a Front Desk Agent at Herbert Hotel since 2014. In this position, she is responsible for managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a welcoming environment. Her tenure at the hotel has allowed her to develop strong customer service skills in the hospitality industry.
Education and Expertise
Jessica Villanueva studied at Diablo Valley College, where she earned an Associate of Arts degree in Art Digital Media and Web Design from 2016 to 2017. She also attended San Francisco State University from 2012 to 2015, obtaining a Bachelor's Degree in Marketing. Her educational background equips her with knowledge in both creative and business disciplines.