Mackenzie Jackson
About Mackenzie Jackson
Mackenzie Jackson is a Communications Specialist in Customer Operations at Minted, with a background in marketing and customer service. She has held various roles in different companies, including social media coordination and customer service leadership, and graduated Magna Cum Laude from Arizona State University.
Work at Minted
Mackenzie Jackson has been employed at Minted since 2021, serving as a Communications Specialist in Customer Operations. In this role, she has contributed to various aspects of customer communication and operational efficiency. Prior to her current position, she worked as a Customer Service Representative at Minted for one month in 2020 and later advanced to the role of Customer Service Representative Team Lead from 2020 to 2021. Her experience at Minted reflects her commitment to enhancing customer experiences and operational processes.
Previous Experience in Marketing and Social Media
Before joining Minted, Mackenzie Jackson gained valuable experience in marketing and social media. She worked as a Marketing Intern at WJ Global Group for two months in 2019 in District Prague-West, Czech Republic. Following this, she served as a Social Media Coordinator at Appraisal Technology, Inc. from 2019 to 2020 for ten months in Tempe, Arizona. Additionally, she held positions as a Server and Marketing Assistant at Macayo Mexican Restaurants from 2018 to 2019, where she developed her skills in customer engagement and marketing strategies.
Education and Expertise
Mackenzie Jackson graduated Magna Cum Laude from Arizona State University, where she studied Marketing at the W. P. Carey School of Business, earning a Bachelor of Science degree from 2018 to 2020. She also holds a certificate in International Business Studies. Prior to her university education, she attended the University of Arizona - Eller College of Management from 2016 to 2018. Her academic background provides her with a strong foundation in marketing principles and business strategies.
Background in Customer Service
Mackenzie Jackson has extensive experience in customer service, having worked in various roles that emphasize customer interaction. She served as a Server at Cheddar's Scratch Kitchen for four months in 2018 and spent two years at The Old Spaghetti Factory, first as a Hostess from 2014 to 2016 and later as a Server from 2016 to 2018. These roles have equipped her with skills in customer relations and service delivery, which she has applied throughout her career.