Marcela Carranza
About Marcela Carranza
Marcela Carranza serves as the Customer Service Team Lead at Minted in Honduras, where she has worked since 2021. She has a background in culinary arts and extensive experience in customer service and team management.
Work at Minted
Marcela Carranza has been serving as the Customer Service Team Lead at Minted since 2021. In this role, she manages a team in Honduras, overseeing customer service operations and ensuring adherence to company policies. Prior to her current position, she worked as a Customer Service Representative at Minted from 2020 to 2021. Her responsibilities include conducting weekly team meetings, individual coaching sessions, and handling escalated customer issues to ensure high-quality service delivery.
Education and Expertise
Marcela Carranza studied at Universidad Nacional Autónoma de Honduras, where she achieved a Technician in Food & Beverage. She furthered her education at Johnson & Wales University, earning a degree in Culinary Arts and Food Service Management. This educational background provides her with a strong foundation in both culinary and customer service disciplines, enhancing her capabilities in her current role.
Background
Before joining Minted, Marcela Carranza gained diverse experience in customer service and the culinary field. She worked as a Student Assistant for Student Conduct at Johnson & Wales University from 2018 to 2019, where she managed disciplinary and administrative processes. Additionally, she interned at The Ritz-Carlton Hotel Company for three months in 2017 and worked as a Cook for Compass Group from 2019 to 2020.
Achievements
In her role as Customer Service Team Lead at Minted, Marcela Carranza implemented a weekly auditing process for team associates to ensure compliance with procedures and accurate customer information delivery. She conducts regular coaching sessions to help team members meet their key performance indicators (KPIs) and maintain performance metrics, demonstrating her commitment to team development and operational excellence.