Shannon Spoden
About Shannon Spoden
Shannon Spoden is a customer service professional with over 15 years of experience in client care. She has worked at Minted since 2017 and previously held a management position at Mattress Firm, where she developed skills in team building and customer support.
Work at Minted
Shannon Spoden has been employed at Minted since 2017, serving in the Customer Service department. Located in the San Francisco Bay Area, she has contributed to the company's customer support initiatives for over seven years. Her role involves managing customer interactions and ensuring a high level of service. She utilizes Salesforce software to log customer interactions and manage requests efficiently.
Education and Expertise
Shannon Spoden studied at Cyndirella’s Academy of Style & Beauty, Inc, where she completed a cosmetology program from 2006 to 2007. She achieved certification in the Illinois state-approved cosmetology program. Prior to this, she attended Batavia High School, completing her high school diploma from 2002 to 2006. Her education has provided her with a foundation in customer service and client care.
Background
Shannon Spoden has over 15 years of experience in customer service and client care. She has held various roles that emphasize management and training within customer service settings. Before joining Minted, she worked as a Store Manager at Mattress Firm from 2015 to 2016, where she gained valuable management experience.
Achievements in Customer Service
Throughout her career, Shannon has excelled in live chat customer support, demonstrating the ability to handle multiple conversations simultaneously. She has organized team-building and philanthropic events, showcasing her skills in team management and community engagement. Her extensive experience in customer service roles has equipped her with the tools to effectively support clients.