Taylor Krischke
About Taylor Krischke
Taylor Krischke serves as the Sr. Director of Renewals, Partners, and Compliance at Mirantis, where he has worked since 2019. He has a background in customer support and operations, with previous roles at Rackspace and Hoover's, Inc.
Work at Mirantis
Taylor Krischke has held multiple roles at Mirantis since 2017. Initially, he served as Team Manager for Support & Technical Operations and Customer Success Manager for Global Accounts. In this capacity, he managed support operations and client relationships. In 2019, he advanced to the position of Sr. Director of Customer Success for the US, where he focused on enhancing customer satisfaction and retention. In 2023, he transitioned to the role of Sr. Director for Renewals, Partners, and Compliance, where he oversees partner programs and compliance initiatives.
Previous Experience
Before joining Mirantis, Taylor Krischke worked at Rackspace from 2008 to 2016 as Sr. Manager of Customer Support & Operations for both SMB and Enterprise segments. His responsibilities included managing customer support operations and ensuring service delivery. He also worked at Hoover's, Inc. / D&B as Sr. Account Manager from 2003 to 2008, where he focused on client account management. Additionally, he served as a Consultant/Director at TabbedOut for four months in 2016.
Education and Expertise
Taylor Krischke earned a Bachelor of Arts degree in Political Science from Texas Christian University, where he studied from 1995 to 2000. His educational background has contributed to his understanding of compliance and operational management within the technology sector. His expertise includes customer success strategies, partner program management, and compliance enforcement.
Achievements in Customer Success
In his current role at Mirantis, Taylor Krischke has achieved significant improvements in customer renewal rates, increasing the gross renewal rate from 70% to 85% in fiscal year 2023. He has also taken over the US partner program, resulting in a 10% year-over-year increase in fiscal year 2023. Furthermore, he has built and maintains a dedicated renewals team that services all US clients, enhancing overall customer engagement and satisfaction.
Compliance Initiatives
Taylor Krischke has developed a compliance approach for software 'right to use' and implemented an enforcement program. These initiatives are designed to ensure that the company's software usage aligns with legal standards and best practices, thereby mitigating risks associated with compliance violations.