Ahmed Mansour
About Ahmed Mansour
Ahmed Mansour is a Systems and Support Analyst III at Mirati Therapeutics, with a background in technical support and project management. He holds a Bachelor of Science in Information Technology from the New Jersey Institute of Technology and has experience working in various roles across the technology sector.
Work at Mirati Therapeutics
Ahmed Mansour has been employed at Mirati Therapeutics as a Systems and Support Analyst III since 2021. His role involves providing technical support and systems analysis, contributing to the company's operational efficiency. Located in San Diego, California, he has been part of the team for three years, focusing on enhancing user experience and resolving technical issues.
Previous Experience in Technical Support
Prior to his current position, Ahmed Mansour worked at Leica Biosystems as a Technical Support Engineer from 2020 to 2021. In this role, he provided technical assistance and support to users, ensuring the functionality of systems and devices. He also served as a Desktop Engineer at Intercept Pharmaceuticals from 2017 to 2020, where he managed desktop support and troubleshooting tasks.
Project Management Experience
In 2015, Ahmed Mansour worked as a Project Manager for the RWC- Game Development project at NJIT Ying Wu College of Computing. This position lasted for six months and was based in the Greater New York City Area. His responsibilities included overseeing project development and ensuring successful project delivery within the specified timeframe.
Education and Expertise
Ahmed Mansour earned a Bachelor of Science in Information Technology from the New Jersey Institute of Technology, completing his studies from 2013 to 2016. His educational background has equipped him with the necessary skills to excel in technical support roles. He possesses strong communication skills, enabling effective interaction with users of varying technical proficiency.
Technical Skills and Proficiencies
Ahmed Mansour has developed expertise in troubleshooting and resolving issues related to desktop, laptop, mobile, network, and peripheral devices. His technical skills are complemented by his ability to communicate effectively with users, facilitating a smoother resolution process for technical challenges.