Mike Webber
About Mike Webber
Mike Webber serves as the Helpdesk Service Delivery Manager at Mirati Therapeutics in San Diego, California, where he has worked since 2022. He has extensive experience in IT support and helpdesk operations, having held various roles in companies such as Arena Pharmaceuticals and Verve.
Work at Mirati Therapeutics
Mike Webber has been serving as the Helpdesk Service Delivery Manager at Mirati Therapeutics since 2022. In this role, he is responsible for managing the Global Help Desk operations in San Diego, California. His focus includes overseeing customer experience to ensure satisfaction and managing performance metrics such as Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs). He has implemented operational improvements to enhance service delivery and foster a culture of quality and responsiveness within the help desk team.
Previous Experience in IT Support
Before joining Mirati Therapeutics, Mike Webber held several positions in IT support. He worked at Arena Pharmaceuticals, Inc. as a Senior IT Support Associate from 2019 to 2022, where he contributed to the IT support operations in the Greater San Diego Area. Prior to that, he was an IT Operations Specialist and JIRA Administrator at Verve from 2016 to 2019. His career began at 101 Domain Inc, where he worked in Domain Support and IT helpdesk for nine months in 2016.
Education and Expertise
Mike Webber studied at Palomar College, where he earned an Associate of Science degree in Computer Systems Networking and Telecommunications. He also achieved a Computer Network Administration certification with an emphasis on Microsoft technologies. His educational background spans from 2011 to 2019, providing him with a solid foundation in IT and network administration.
Operational Improvements in Help Desk Services
Throughout his career, Mike Webber has focused on implementing operational improvement opportunities within help desk services. He has developed and improved incident and ticket processes, which have enhanced service delivery. His efforts have contributed to creating a culture of quality and responsiveness in help desk operations, ensuring that customer needs are met effectively.