Miso
Miso, based in Seoul, South Korea, is a consumer services company offering a wide range of home services, from cleaning to remodeling, with a focus on convenience and customer satisfaction.
Overview of Miso
Miso, founded in 2016, is a consumer-focused company headquartered in Seoul, South Korea. It operates predominantly within the home and personal services sub-sector. With a team of 60, the company serves the South Korean and broader East Asian market. Having emerged from Y Combinator's S16 batch, Miso offers a convenient way for customers to book over 200 different home services via their platform and app.
Services Offered by Miso
Miso provides a wide array of over 70 home services, including house and office cleaning, appliance cleaning, moving, moving cleaning, internet subscription, interior remodeling, repair, and installation. The company aims to simplify the booking experience, encouraging users to download the Miso app for added convenience, akin to online product shopping. Miso's service offerings are designed to cater to a variety of customer needs, ensuring a comprehensive home service solution.
Customer Convenience and Features
Miso places a high priority on customer convenience, enabling over 4 million seamless bookings to date. The platform features a comparison tool allowing customers to easily evaluate various conditions and make informed decisions. Miso publicly shares service quality metrics, demonstrating a commitment to continuous improvement based on customer feedback. Additionally, the company promotes downloading the Miso app for an even smoother booking experience.
Business Partnerships and Collaboration
Miso actively seeks partnerships to expand its service offerings. Currently, the company collaborates across more than 200 different home service types. This collaboration aims to enhance the range and quality of services available to customers, further solidifying Miso's position in the home services industry. By fostering robust partnerships, Miso can continually upgrade the customer experience and service satisfaction.
Miso Blog and Insights
Miso maintains a blog where it shares articles about its efforts to improve convenience and trust for both customers and partners. The blog provides insights into the development of new technology aimed at minimizing customer concerns, showcasing Miso's commitment to service excellence. Through the blog, the company highlights important service quality metrics and various initiatives undertaken to enhance overall satisfaction.