ModSquad
ModSquad provides global customer experience services and operates a secure platform, Cubeless, offering solutions in over 50 languages across 90 countries.
ModSquad Services
ModSquad offers a wide range of customer experience services designed to meet diverse client needs. These services include content moderation, customer support, trust and safety, community management, social media, and consulting. By leveraging their expertise, ModSquad aims to enhance clients' interaction with their customers and communities in a secure and efficient manner. Their tailored solutions ensure that each client receives the specific support they require.
Global Network of Remote Experts
ModSquad operates a vast network of remote experts, referred to as 'Mods,' who deliver their services across more than 90 countries and in over 50 languages. This global operational model allows them to provide flexible and scalable solutions. By maintaining a remote-first approach, ModSquad can effectively manage and deploy resources anywhere in the world to meet client needs.
Customer Experience Platform - Cubeless
ModSquad's operations are powered by their proprietary customer experience platform, Cubeless. This secure workspace, which is patent-pending, underpins their ability to offer high-quality and secure customer service. The platform is designed to support their remote operational model and ensures that both client and customer data remain protected while enabling seamless service delivery.
Industry Specialties: Gaming
ModSquad specializes in several industries, with a significant focus on gaming. In this sector, they provide player experience services that enhance the gaming community's interaction and engagement. Their expertise in gaming enables them to deliver tailored support, community management, and trust and safety services that address the unique challenges and demands of the gaming industry.
Awards and Recognition
ModSquad has been recognized for their exceptional services and contributions to the field of customer experience. Notably, they were awarded the 2023 Excellence in Customer Service Outsource Partner of the Year by the Business Intelligence Group. Such accolades highlight their commitment to delivering high-quality service and their standing as a trusted partner in the industry.