Momento
Momento is a fintech company based in Mexico City, specializing in customizable auto insurance services through a mobile app, with a focus on agent support and customer-centric features.
Company Overview
Momento is a fintech company based in Mexico City, CDMX, Mexico. The company operates in the sub-industry of insurance within the fintech sector. Momento's team consists of 18 members. They were part of the Y-Combinator W22 batch. The company serves regions including Mexico, Latin America, and operates both remotely and partly remotely. Momento is regulated by the National Insurance and Bonding Commission.
Auto Insurance Services
Momento offers a mobile app that provides comprehensive control over auto insurance services, available for download on Google Play Store and Apple App Store. The company aims to enhance accessibility to auto insurance, addressing the issue that only 30% of Mexicans insure their cars despite it being mandatory since 2019. Their services include a straightforward claims process, customizable auto insurance plans, and flexible payments. Customers can experience real-time tracking of their claims and choose between car repairs or compensation.
Agent Portal
Prioritizing agents as a fundamental part of their business model, Momento offers an online agent portal where agents can log in, apply, and manage their profiles. The company has a three-step process to make it easy for agents to join and start working with them. Ensuring agent happiness is seen as crucial to customer satisfaction, highlighting the company's customer-centric approach.
Customer Support and Experience
Momento emphasizes unparalleled customer service, aiming to differentiate itself from traditional auto insurance companies. They provide a video on their website that explains their unique approach to insurance, focusing on flexibility and superior service. The claims process is designed to be clear and straightforward, allowing customers to file claims easily online with real-time tracking. The company aims to protect what customers value most and ensure access to insurance for everyone.
Educational Resources and Blog
Momento maintains a blog that covers various topics related to auto insurance, including the legal requirements for auto insurance in Mexico. This resource aims to educate and inform customers, helping them navigate the complexities of auto insurance and making well-informed decisions. The blog complements the company’s goal of making auto insurance accessible and understandable for everyone.