Jim Minichiello
About Jim Minichiello
Jim Minichiello serves as the Vice President of Customer Relationship Management at Monumental Sports & Entertainment, a position he has held since 2021. His extensive background includes various roles in sales and customer relationship management within the sports and entertainment industry, particularly with Monumental Sports & Entertainment and the Washington Capitals.
Current Role at Monumental Sports & Entertainment
Jim Minichiello serves as the Vice President of Customer Relationship Management at Monumental Sports & Entertainment. He has held this position since 2021, contributing to the organization's strategies in customer engagement and relationship management. His role involves overseeing the CRM initiatives that enhance customer experiences and foster loyalty within the organization.
Career Progression at Monumental Sports & Entertainment
Jim Minichiello has had a significant tenure at Monumental Sports & Entertainment, where he has held multiple roles since 2012. He started as a Regional Sales Manager for 11 months, then transitioned to a CRM Specialist for two years. Following this, he served as Director of CRM from 2015 to 2019, and then as Sr. Director, CRM from 2019 to 2021. His diverse roles have allowed him to develop a comprehensive understanding of customer relationship strategies within the sports and entertainment industry.
Previous Experience in Sports Management
Before his extensive career at Monumental Sports & Entertainment, Jim Minichiello worked with the Washington Capitals as an Account Executive from 2008 to 2010. This role provided him with foundational experience in sports management and customer relations, which he later applied in his subsequent positions within Monumental Sports & Entertainment.
Educational Background
Jim Minichiello studied at Loyola University Maryland, where he earned a Bachelor of Arts degree. His studies focused on English and Fine Arts, specifically Music, from 2004 to 2008. This educational background has contributed to his communication skills and understanding of the arts, which are beneficial in his current role.
Additional Professional Experience
In addition to his roles at Monumental Sports & Entertainment, Jim Minichiello has held various positions in other organizations. He worked as the Director of Business Development at MCG, Inc. for six months in 2011-2012, and as a Global Account Manager at Cogent Communications for 11 months in 2010-2011. He also served as a Strategic Account Executive at Optimum Lightpath for 11 months in 2011, showcasing his diverse experience in business development and account management.