Kristin Thomas
About Kristin Thomas
Kristin Thomas is the Senior Manager of Ticket Operations at Monumental Sports & Entertainment, where she has worked since 2016. She has extensive experience with Ticketmaster platforms and has previously held positions in ticket operations and customer service.
Work at MONUMENTAL
Kristin Thomas has been employed at Monumental Sports & Entertainment since 2016, serving as the Senior Manager of Ticket Operations. In this role, she utilizes various Ticketmaster platforms, including Archtics, Account Manager, TM One, and TM Host. Her responsibilities include managing ticket distribution through methods such as SMS, will-call, and expedited shipping. She has been instrumental in fulfilling season ticket holder account requests, focusing on customer satisfaction and retention.
Education and Expertise
Kristin Thomas earned her Bachelor’s Degree in Finance with a minor in Sport Management from Central Michigan University, completing her studies from 2012 to 2016. This educational background provides her with a strong foundation in financial principles and sports management, which she applies in her current role in ticket operations.
Background
Prior to her current position, Kristin Thomas gained experience in the sports industry through various roles. She worked as a Box Office Assistant Intern for the Midland RockHounds in 2016, where she managed box office operations for five months. Additionally, she served as a Field Study participant for Central Michigan University Baseball from 2015 to 2016, where she managed a box office window on game nights and addressed customer service issues.
Customer Service and Operations Management
In her role at Monumental Sports & Entertainment, Kristin Thomas manages ticket operations with a focus on customer service. She addresses escalated customer service issues and troubleshoots ticket problems, ensuring a smooth experience for ticket holders. Her experience in managing box office operations has equipped her with the skills necessary to handle various customer requests effectively.