Hillary Maxwell, Cptm
About Hillary Maxwell, Cptm
Hillary Maxwell is a Training and Development Manager at Mood Media, where she has worked since 2014. With a background in various roles at the company, she has developed training programs and sales strategies to enhance team performance.
Current Role as Training and Development Manager
Hillary Maxwell serves as the Training and Development Manager at Mood Media, a position she has held since 2014 in Pasadena, California. In this role, she focuses on developing training programs that align with organizational goals. She is responsible for creating and maintaining training curricula, ensuring that team members are equipped with the necessary skills and knowledge to succeed. Additionally, she regularly hosts calls to share successful sales strategies with her team.
Previous Positions at Mood Media
Hillary Maxwell has held multiple roles at Mood Media since joining the company in 2000. She began as a Voice Consultant and progressed through various positions, including Voice Consultant Supervisor and Client Response Center Manager. She also served as the Drive-Thru Operations Center Technical Support Manager and Regional Training Manager. Her diverse experience spans over a decade, contributing to her expertise in training and client relations.
Development of Training Materials
Maxwell has played a significant role in the development of training materials at Mood Media. She developed and maintained a comprehensive national sales training manual and playbook, which serves as a vital resource for the sales team. Additionally, she created and delivered training curricula for Oracle Sales Cloud & Service Cloud and Mood products, enhancing the skills of team members across the organization.
Background and Early Career
Before joining Mood Media, Hillary Maxwell worked in various roles that contributed to her professional development. She served as a Consumer Affairs Representative at VONS for eight years and held positions at Brynn Marr Hospital as a Financial Counselor and Human Resources/Marketing Assistant. These early experiences provided her with a foundation in customer relations and operational support.
Implementation of Learning Management System
Hillary Maxwell implemented and rolled out the Learning Management System at Mood Media. This initiative involved creating and maintaining the curricula, which facilitated the training process for employees. Her efforts in this area have helped streamline training and development across the organization, ensuring that employees have access to the resources they need to enhance their skills.