Mihai Cristian Ioana
About Mihai Cristian Ioana
Mihai Cristian Ioana is an Experience Specialist with a background in software quality assurance and customer support. He has worked for several companies, including Atypical Games, Gameloft, and Panther Premium Logistics, and has been with Mood Media since 2020.
Work at Mood Media
Mihai Cristian Ioana has been employed at Mood Media since 2020, serving as an Experience Specialist. In this role, he focuses on enhancing customer interactions and ensuring a high-quality experience for clients. His position involves understanding client needs and implementing strategies to improve service delivery. Mihai's ongoing tenure at Mood Media highlights his commitment to the field of customer experience.
Previous Experience in Quality Assurance
Mihai Cristian Ioana has a background in software quality assurance, having worked at Atypical Games s.r.l. and Gameloft. At Atypical Games from 2015 to 2016, he served as a Software Quality Assurance Tester for nine months. He then continued this role at Gameloft from 2014 to 2015 for one year. His responsibilities included testing software for quality and functionality, contributing to the development of reliable gaming products.
Customer Support and Technical Assistance Role
From 2016 to 2017, Mihai worked at Stefanini in Bucureşti, România, as a Customer Support & Technical Assistance specialist. In this position, he provided technical support to customers, addressing inquiries and resolving issues related to products and services. This role helped him develop strong communication and problem-solving skills, which are essential in customer-facing positions.
Educational Background in Philosophy
Mihai Cristian Ioana studied at Universitatea din București, where he pursued a degree in Philosophy. He completed his studies from 2011 to 2014, earning a Licenta. This educational background has equipped him with critical thinking and analytical skills, which are beneficial in his professional roles.
Experience as Delivery Specialist
Mihai worked at Panther Premium Logistics as a Delivery Specialist from 2018 to 2020 in Taunton, Marea Britanie. In this role, he was responsible for managing delivery operations, ensuring timely and efficient service. His experience in logistics further diversified his professional skill set.