Ramona Copil
About Ramona Copil
Ramona Copil serves as the Online Support Team Leader at Mood Media in Austin, Texas, where she has worked since 2015. She has a diverse background in support roles and education, having previously held positions at Mood Media and studied at various institutions in Romania.
Work at Mood Media
Ramona Copil has been employed at Mood Media since 2015, currently serving as the Online Support Team Leader in Austin, Texas. In this role, she oversees the online support operations, ensuring efficient service delivery. Prior to this position, she worked as a Team Leader for Technical Support Level 2, focusing on music and advertisements from 2009 to 2015 in Bucharest, Romania. Her career at Mood Media began in 2006 as a Junior Support, where she gained foundational experience in customer service and technical support.
Education and Expertise
Ramona Copil has a diverse educational background. She studied at Universitatea din Oradea and later attended the Academy of Economic Studies, where she achieved a bachelor's degree from 2001 to 2008. Additionally, she pursued a master's degree at Universitatea „Titu Maiorescu.” Her studies have equipped her with knowledge and skills relevant to her roles in support and management. Since 2014, she has also been studying at the National University of Arts, further expanding her expertise.
Background
Ramona Copil's professional journey includes various roles in support and operations. Before her tenure at Mood Media, she worked as a Computer Operator at H. Essers for six months in 2013-2014. Her initial experience in technical support began at Mood Media in 2006, where she developed her skills over several years in different capacities. This progression reflects her commitment to professional growth and her adaptability in the tech support field.
Career Progression
Ramona Copil's career at Mood Media showcases significant advancement over the years. Starting as a Junior Support from 2006 to 2009, she transitioned to a Team Leader for Technical Support Level 2, where she worked until 2015. Her current role as Online Support Team Leader since 2015 highlights her leadership abilities and her extensive experience in the support domain. This progression illustrates her dedication to her work and her capability to handle increasing responsibilities.