Shauna Riely
About Shauna Riely
Shauna Riely serves as the Vice President of Service Delivery at Mood Media, a position she has held since 2022. She has extensive experience in customer success and technical services, having worked in various roles at Hewlett-Packard for over a decade.
Current Role at Mood Media
Shauna Riely serves as the Vice President of Service Delivery at Mood Media. She has held this position since 2022. In this role, she is responsible for overseeing service delivery operations, ensuring that clients receive high-quality service and support. Her leadership is focused on enhancing customer satisfaction and optimizing service processes.
Previous Experience at HP and Hewlett-Packard
Shauna Riely has extensive experience in various roles at HP and Hewlett-Packard. She worked as the Regional Customer Success Director from 2017 to 2020, where she focused on customer engagement and success strategies. Prior to that, she served as the Personal Systems Senior Director from 2015 to 2017 and as the Director of Technical Services from 2007 to 2014. Additionally, she was a Senior Account Executive from 2000 to 2007, contributing to customer relationship management and sales.
Educational Background
Shauna Riely studied at El Colegio de México, where she gained valuable knowledge and skills. She also attended Whitman College, earning a Bachelor's degree in Economics and Spanish. Furthermore, she studied Computer Engineering at the University of Washington, where she obtained another Bachelor's degree. This diverse educational background supports her expertise in both technical and business domains.