Adrienne Huy, Ma
About Adrienne Huy, Ma
Adrienne Huy serves as the Support Services Director at Morris-Jenkins, where she oversees multiple departments and focuses on enhancing the success of field service operations. With extensive experience in customer service and management, she has held various leadership roles at organizations such as Lash Group and Central Hudson.
Current Role at Morris-Jenkins
Adrienne Huy serves as the Support Services Director at Morris-Jenkins, a position she has held since 2021. In this role, she oversees the performance management of various departments, including Dispatch, Contact Center, Warehouse, and Purchasing. Huy focuses on enabling the success of field service and installation departments through effective management of support services. Her leadership aims to enhance operational efficiency and improve service delivery within the organization.
Previous Experience at Lash Group
Before joining Morris-Jenkins, Adrienne Huy worked at Lash Group as a Senior Operations Manager from 2018 to 2020. During her two-year tenure in Fort Mill, SC, she was responsible for overseeing operations and implementing strategies to improve service delivery. This role contributed to her extensive experience in managing customer service operations.
Career at Central Hudson
Adrienne Huy has a significant history with Central Hudson, where she held multiple positions over several years. She began as a Telephone Representative in 2006 and transitioned through various roles, including Human Resources- Employment Support, Customer Account Services Supervisor, and Director of Meter Reading and Revenue Protection. Her final role at Central Hudson was as Director of Meter Reading and Revenue Protection, Credit & Collections Field and Contact Center from 2017 to 2018.
Educational Background
Adrienne Huy holds a Bachelor's degree in Business Administration and Management from Mount Saint Mary College, which she completed from 2001 to 2005. She furthered her education by obtaining a Master of Arts in Organizational Leadership and Communication from Marist College, studying from 2009 to 2011. Additionally, she has participated in programs at the Dutchess County Chamber Foundation, enhancing her professional skills.
Expertise in Customer Service Management
Adrienne Huy possesses expertise in process improvement within customer service and contact center organizations. Her experience across various roles has equipped her with the skills to enhance operational efficiencies and improve customer satisfaction. Her focus on effective support services management plays a crucial role in the success of the departments she oversees.