Maddie Shears
About Maddie Shears
Maddie Shears is a Growth Account Manager based in Vancouver, Canada, with a background in customer success roles across New Zealand, the USA, and Canada. She holds a Bachelor of Design in Spatial Design from Auckland University of Technology and is passionate about mentoring colleagues while engaging in outdoor activities.
Current Role at Moz
Maddie Shears serves as a Growth Account Manager at Moz, a position she has held since 2019. In this role, she focuses on driving growth and enhancing customer relationships within the tech industry. Her work is centered in Vancouver, Canada, which is recognized as one of North America's prominent tech hubs. Maddie's responsibilities include developing strategies to support clients and ensuring their success with Moz's offerings.
Previous Experience in Customer Success
Prior to her current position, Maddie Shears accumulated extensive experience in customer success roles across three countries: New Zealand, the USA, and Canada. She worked as an Activation Manager at Conqa Construction Software from 2017 to 2019 in Auckland, New Zealand. Additionally, she held positions such as Guest Service Team Lead at Panorama Mountain Resort and Vacation Specialist at Mammoth Resorts, further enhancing her skills in customer engagement and service.
Educational Background in Design
Maddie Shears studied at Auckland University of Technology, where she pursued a Bachelor of Design in Spatial Design from 2011 to 2013. This educational background provided her with a solid foundation in design principles and practices, which she applies in her professional endeavors within the tech industry.
Mentorship and Professional Development
Maddie Shears is passionate about mentoring and is actively developing her skills to support her colleagues. She values the importance of sharing knowledge and fostering growth within her team. Her commitment to mentorship reflects her dedication to creating a collaborative work environment.
Personal Interests and Activities
In her personal time, Maddie Shears engages in various physical challenges, including cycling, running, hiking, and participating in triathlons. These activities reflect her active lifestyle and enjoyment of the outdoor opportunities available in Vancouver, which she appreciates for its blend of professional tech opportunities and recreational activities.