Mr. Cooper
Mr. Cooper is a mortgage lender that offers a range of services including a 1% Mortgage Markdown, home equity loans, various mortgage types, and refinancing options, complemented by online tools and a mobile app for mortgage management.
Services
Mr. Cooper offers comprehensive mortgage services. This includes a variety of loan types such as fixed-rate, adjustable-rate, FHA, VA, and jumbo loans. The company also provides refinancing options, including cash-out refinancing and debt consolidation. Their products are designed to meet diverse borrower needs, and they offer home equity loans that allow access to home equity without refinancing the first mortgage.
Special Offers and Discounts
Mr. Cooper provides several special offers aimed at benefiting their customers. Their 1% Mortgage Markdown reduces the borrower's interest rate by a full percentage point for the first year. Customers can also earn up to $1,500 in credit for a future refinance. The company’s RateSwap option allows clients to switch to a lower rate on their mortgage, and the Cooper CashBack program offers cashback when purchasing or selling a home through a referred agent.
Digital Tools and Resources
Mr. Cooper equips its customers with various digital tools and resources for managing their mortgages. This includes an intuitive mobile app that allows users to manage mortgage payments and access important mortgage documents conveniently. Additionally, the company offers online tools for mortgage payment calculation and home affordability assessment, making it easier for customers to plan their finances.
Customer Guarantees
Mr. Cooper ensures customer satisfaction through its Close On Time Guarantee, which covers the first month's mortgage payment if the closing is delayed. This guarantee reflects the company’s commitment to timely and reliable service, helping to alleviate potential stress and uncertainty for borrowers during the closing process.