Tim Stonard
About Tim Stonard
Tim Stonard serves as the Service Delivery Manager at MTS Systems Corporation in Guildford, England, where he has worked since 2015. He possesses extensive experience in managing service contract delivery and customer service operations across multiple continents.
Work at MTS Systems
Tim Stonard has served as the Service Delivery Manager at MTS Systems Corporation since 2015. Based in Guildford, England, he has accumulated nine years of experience in this role. His responsibilities include managing service contract delivery, ensuring adherence to key performance indicators (KPIs), and overseeing break-fix call outs for high-value capital equipment. Stonard's role involves coordinating service delivery operations to meet customer expectations and maintain operational efficiency.
Previous Experience at Oxford Instruments
Before joining MTS Systems, Tim Stonard worked at Oxford Instruments for a total of nine years in various roles. He began as a Customer Support Manager from 2002 to 2011, where he focused on enhancing customer service operations. He then transitioned to the role of Global Customer Service Product Manager from 2011 to 2014, followed by a position as Global Distributor Relationship Manager from 2014 to 2015. His experience at Oxford Instruments involved implementing business improvements and managing customer service across multiple regions.
Education and Expertise
Tim Stonard studied at Guildford College of Technology, where he earned an HND and ONC in Electrical, Electronic and Communications Engineering Technology from 1986 to 1990. He also attended Brooklands Technical College, focusing on Business/Corporate Communications and achieving skills in communication from 1981 to 1982. His educational background complements his expertise in managing service delivery and handling legal agreements related to worldwide product distribution and agency networks.
Global Service Management Experience
Tim Stonard has extensive experience in managing service delivery and customer service operations across multiple continents. His work has spanned regions including Europe, India, China, Japan, Malaysia, Thailand, and the USA. This global perspective has equipped him with the skills necessary to navigate diverse market demands and implement effective service strategies.