Anisa Wessels
About Anisa Wessels
Anisa Wessels serves as the Head of Customer Support at Mukuru, where she has worked since 2018. She has a background in HR policies, business strategy, and quality management, along with experience in training, budgeting, and workforce management.
Work at Mukuru
Anisa Wessels has been serving as the Head of Customer Support at Mukuru since 2018. In this role, she oversees the customer support department, ensuring that the team meets organizational goals and maintains high standards of service. Her responsibilities include workforce management, which focuses on optimal staffing levels and productivity. Anisa's leadership contributes to the effective management of customer inquiries and support operations.
Previous Experience
Before joining Mukuru, Anisa Wessels worked at Global Vision International as a Sales Account Manager from 2017 to 2018 for 11 months. She also held a position as an Advertising Sales Executive at Highbury Safika Media in 2011 for 6 months, where she gained valuable experience in sales and client relations. These roles have equipped her with skills that are beneficial in her current position.
Education and Expertise
Anisa Wessels studied at Varsity College, where she earned a Diploma in Advertising Management from 2005 to 2007. Her educational background has provided her with a strong foundation in business strategy and quality management. Additionally, she possesses expertise in HR policies and procedures, training and development, budgeting, and forecast management, which are essential for her role in customer support.
Skills in Human Resources
Anisa Wessels has a strong skill set in human resources management, particularly in HR policies and procedures. Her knowledge in this area contributes to the effective management of human resources within Mukuru. She is also experienced in training and development, focusing on enhancing the skills and knowledge of team members to improve overall performance.
Background in Business Strategy
Anisa Wessels has a solid background in business strategy and quality management. She focuses on achieving organizational goals and maintaining high standards within the customer support department. Her experience in budgeting and forecast management allows her to plan and allocate financial resources efficiently, contributing to the success of her team.