Youssef El Khoury
About Youssef El Khoury
Youssef El Khoury is a Technical Operations Support Engineer at Murex, where he has worked since 2019. He has a background in IT support and software development, with experience in various roles at Lebanese American University and other companies.
Work at Murex
Youssef El Khoury has been employed at Murex since 2019, where he currently serves as a Technical Operations Support Engineer and Technical Operations Automation Engineer. His role involves handling business-critical incidents while adhering to predefined business objectives such as Service Level Agreements (SLA), Service Level Objectives (SLO), Recovery Point Objectives (RPO), and Recovery Time Objectives (RTO). He also conducts blameless post-mortem analyses and meetings. El Khoury provides functional support for various applications utilized internally and by Murex clients, including PEGA Platform, Jira, Confluence, Crowd, Miro, 360learning, and DocuSign. Additionally, he researches and evaluates emerging technologies to enhance operational processes.
Education and Expertise
Youssef El Khoury studied at Lebanese American University, where he earned a Bachelor of Engineering (BE) in Computer Engineering from 2014 to 2018. His education has equipped him with the technical knowledge and skills necessary for his roles in IT and technical operations. This academic background supports his expertise in managing complex technical issues and developing solutions that improve operational efficiency.
Background
Before joining Murex, Youssef El Khoury held several positions at Lebanese American University. He worked as a Library IT Assistant from 2014 to 2015, followed by a role as a Computer Lab Assistant from 2015 to 2017. He later served as an IT Support Technician from 2017 to 2018. In addition, he briefly worked as a Data Analyst at Lyngro in 2017 and as a Software Developer at BIM-ME in 2016. His diverse experience in IT support and software development has contributed to his current role in technical operations.
Achievements in Documentation and Support
Youssef El Khoury developed a documentation portfolio aimed at reducing the support load for end-users. This portfolio is utilized through dedicated forms, facilitating easier access to information and support resources. His initiative demonstrates a proactive approach to improving user experience and operational efficiency within the technical support framework.