Rami Hafez
About Rami Hafez
Rami Hafez is the Director of Client Success at MuteSix, where he develops strategies for customer growth and retention. With a background in advertising and extensive experience in client relations, he has held various roles in companies such as USIM and adQuadrant.
Current Role at MuteSix
Rami Hafez serves as the Director of Client Success at MuteSix, a position he has held since 2024. In this role, he focuses on developing strategies for customer growth and retention. Hafez acts as the main point of contact for client communications, leading weekly calls, face-to-face meetings, and quarterly business reviews. His responsibilities include analyzing data and metrics around customer engagement to inform strategic decisions.
Previous Experience at adQuadrant
Prior to his current role, Rami Hafez worked at adQuadrant in various capacities. He served as an Account Director from 2022 to 2024 and as a Senior Account Manager from 2021 to 2022. During his time at adQuadrant, he was involved in understanding client brand strategies and campaign KPIs, providing actionable insights, and developing strategic recommendations for campaigns.
Experience at Edgeworks Group
Rami Hafez held multiple positions at Edgeworks Group between 2014 and 2018. He started as a Marketing Associate, then progressed to Project/Account Coordinator, and later served as Project/Account Manager. In these roles, he assisted with building and tracking media test plans and strategies for client accounts, and developed strategic recommendations in deck format for client presentations.
Education and Academic Background
Rami Hafez earned a Bachelor’s Degree in Advertising from California State University, Fullerton, where he studied from 2015 to 2019. He also attended Saddleback College from 2008 to 2014. His foundational education includes attending Capistrano Valley High School from 2004 to 2008.
Early Career at Union Bank
Rami Hafez began his professional career at Union Bank, where he worked as a Senior Teller from 2008 to 2012 and later as a Senior Branch Service Specialist from 2012 to 2014. In these roles, he gained experience in customer service and financial operations, which contributed to his skills in client communication and relationship management.