Becky H.
About Becky H.
Becky H. is a Major Incident Manager at Mutual of Omaha, where she has worked since 2019. She has extensive experience in incident management, having held various roles at First Data Corporation from 2008 to 2018, and actively contributes to the advancement of Major Incident Management Best Practices.
Current Role at Mutual of Omaha
Becky H. serves as the Major Incident Manager at Mutual of Omaha, a position she has held since 2019. In this role, she is responsible for overseeing major incidents and ensuring effective resolution processes. She focuses on tracking incident causes and resolutions to identify areas for improvement in problem management. Her work contributes to the overall efficiency of the organization's incident management processes.
Previous Experience at First Data Corporation
Becky H. has extensive experience at First Data Corporation, where she held various roles from 2008 to 2018. She began her tenure as an Incident Management Specialist, serving from 2008 to 2012. She then transitioned to the role of Incident Manager from 2012 to 2014, followed by her position as Problem Manager from 2014 to 2016. Finally, she served as the Privacy Incident Manager from 2016 to 2018. Her diverse roles provided her with a solid foundation in incident management and problem resolution.
Education and Expertise
Becky H. pursued her education at Bellevue University, where she studied Communication, General. She earned her Bachelor of Arts (B.A.) degree between 2013 and 2021. Her educational background supports her expertise in incident management and communication, which are essential in her current role at Mutual of Omaha.
Contributions to Service Management at Mutual of Omaha
At Mutual of Omaha, Becky H. played a key role in building the Service Management program. She focuses on innovating processes to reduce manual tasks and minimize the impact of incidents. Her contributions are aimed at enhancing the overall service management framework within the organization.
Commitment to Major Incident Management Best Practices
Becky H. is actively involved in furthering education in Major Incident Management Best Practices at Mutual of Omaha. This commitment reflects her dedication to staying current with industry standards and improving incident management strategies within the organization.