Tanya Brown
About Tanya Brown
Tanya Brown is a Senior Claim Analyst at Mutual of Omaha with over a decade of experience in the insurance industry, specializing in claims analysis. She has a background in customer service and financial analysis, having previously worked at Blue Cross and Blue Shield of Nebraska, Aflac, and Remedy Intelligent Staffing.
Work at Mutual of Omaha
Tanya Brown has been employed at Mutual of Omaha as a Senior Claim Analyst since 2012. In this role, she leverages her extensive experience in claims analysis to enhance operational efficiency. Her responsibilities include evaluating claims, ensuring compliance with regulations, and improving processes related to claims management. Tanya's tenure at Mutual of Omaha has contributed to the organization's commitment to providing quality service and effective claims resolution.
Previous Experience in Insurance
Before joining Mutual of Omaha, Tanya Brown worked in various roles within the insurance sector. She served as a claims adjuster at Blue Cross and Blue Shield of Nebraska from 2008 to 2010, where she gained foundational experience in claims processing. Following this, she worked as a customer service specialist at Aflac from 2010 to 2012, further developing her skills in customer interaction and service. Tanya also held a position as a Claims Analyst at Remedy Intelligent Staffing for a brief period in 2012.
Education and Expertise
Tanya Brown earned a Bachelor of Science degree in Business Administration from the University of Nebraska at Omaha, completing her studies from 2000 to 2004. This educational background provided her with a strong foundation in business principles, which she applies in her current role as a Senior Claim Analyst. Tanya possesses advanced skills in Microsoft PowerPoint, which she utilizes to create presentations for internal training sessions, enhancing the knowledge and skills of her colleagues.
Background in Customer Service
Tanya Brown has a robust background in contact center operations, which has significantly influenced her approach to customer service strategies. Her experience in customer-facing roles, particularly during her time at Aflac, has equipped her with the skills necessary to improve customer interactions and satisfaction. This focus on customer service is a key aspect of her work in claims analysis, where effective communication is essential.
Claims Analysis Experience
With over a decade of experience in the insurance industry, Tanya Brown specializes in claims analysis. Her expertise includes financial analysis, which enhances the efficiency of claims processing. Tanya's analytical skills allow her to identify trends and areas for improvement within claims operations, contributing to the overall effectiveness of the claims management process.