Terri Williams
About Terri Williams
Terri Williams is a Senior Quality Assurance Auditor at Mutual of Omaha, where she has worked since 2019. She has extensive experience in quality assurance and customer service, having previously held positions at Liberty Mutual Insurance.
Work at Mutual of Omaha
Terri Williams has been employed at Mutual of Omaha since 2016. She currently holds the position of Senior Quality Assurance Auditor, a role she has occupied since 2019. In her capacity as a Group Benefit Disability Specialist, she has contributed to the organization for a total of eight years. Her work is based in Omaha, Nebraska, where she focuses on ensuring quality assurance and supporting disability benefits.
Previous Experience at Liberty Mutual Insurance
Before joining Mutual of Omaha, Terri Williams worked at Liberty Mutual Insurance for five years, from 2011 to 2016. During her tenure, she served as a Quality Assurance Analyst, where she was responsible for evaluating processes and ensuring compliance with quality standards. Prior to this role, she was a Senior Customer Service Representative at the same company from 2006 to 2011, providing customer support and service.
Education and Expertise
Terri Williams studied at Brown Mackie College, where she earned an Associate's degree from 2009 to 2011. This educational background has provided her with foundational knowledge and skills relevant to her roles in quality assurance and customer service within the insurance industry.
Professional Background
Terri Williams has built a career in the insurance sector, with significant experience in quality assurance and customer service. Her professional journey began at Liberty Mutual Insurance, where she developed her skills over a span of five years in various roles before transitioning to Mutual of Omaha. Her extensive experience in both organizations has equipped her with a deep understanding of industry standards and practices.