Zachary Roland
About Zachary Roland
Zachary Roland is a Customer Care Analyst I at Mutual of Omaha, with a background in fashion and retail management. He has experience as a Sales Supervisor and Training Manager at Gap, and has held various roles in the fashion industry, including shop manager and intern at Omaha Fashion Week.
Current Role at Mutual of Omaha
Zachary Roland has been employed at Mutual of Omaha since 2020, serving as a Customer Care Analyst I. In this role, he is responsible for addressing customer inquiries and providing support to ensure a positive customer experience. His tenure at Mutual of Omaha has spanned four years, during which he has developed skills relevant to customer service and client relations.
Previous Experience at Gap
Prior to his current position, Zachary Roland worked at Gap from 2014 to 2017 as a Sales Supervisor and Training Manager. During his three years at the Gap location in Gretna, Nebraska, he honed his skills in retail management, sales strategies, and staff training. His experience in this role contributed to his understanding of customer service dynamics in a retail environment.
Background in Fashion and Retail
Zachary Roland has a diverse background in the fashion and retail industry. He worked as an intern at Omaha Fashion Week from 2018 to 2019, gaining valuable insights into the fashion event industry. Additionally, he served as a Shop Manager at Vincent Outfitting Co. for two years, where he managed a popular menswear shop in Omaha that received five-star reviews. His experience in visual merchandising and product buying was further developed while managing a boutique.
Education and Ongoing Studies
Zachary Roland studied at Metropolitan Community College, where he achieved an Associate's degree in Fashion/Apparel Design from 2017 to 2021. He is currently pursuing a Fashion Design degree at the same institution. His educational background has equipped him with foundational knowledge and skills applicable to his career in fashion and retail.
Involvement in Omaha Fashion Week
Zachary Roland has been actively involved in Omaha Fashion Week, initially as an intern and later as an independent contractor in 2019. He was selected to showcase his work at the event in August 2019, highlighting his contributions to the local fashion scene. His participation in this prominent fashion event underscores his commitment to advancing his career in fashion design.