Richard Gardner
About Richard Gardner
Richard Gardner is a Manager of Solution Architecture at Myers-Holum with extensive experience in customer service, technology integration, and e-commerce solutions.
Company
Richard Gardner is currently working at Myers-Holum as the Manager of Solution Architecture. He has been with the company since 2021. Myers-Holum is known for providing consulting services, and Gardner's role focuses on integrating solutions architecture for various clients.
Previous Roles
Prior to his role at Myers-Holum, Richard Gardner held several managerial and consulting positions. In 2021, he was a Manager for NetSuite Consulting at Clarendon Partners, LLC and Cirrus ERP, both for short durations. He also worked as a Senior Principal Consultant and Principal Consultant at NetSuite from 2018 to 2021. During his time at Sourcingpartner Inc, Gardner rose from Customer Service Supervisor to Customer Service/IT Director between 2012 and 2018.
Technical Skills and Expertise
Richard Gardner has a broad array of technology skills, particularly related to ERP systems and customer service solutions. His expertise includes NetSuite ERP, Microsoft Dynamics NAV ERP, RF-Smart WMS, Zendesk Case Management, VMware, Keboola Reporting, Gooddata Reporting, SQL, Microsoft Office, SAP, MX Admin, and Transera Phone PBX. This extensive skill set enables him to design and implement comprehensive technology solutions for businesses.
Customer Service and Business Process Management
In his career, Richard Gardner has focused significantly on improving customer service and managing business processes. He has experience in integrating people, processes, and technology to deliver solutions for Customer Service and Contact Centers. He has led teams of customer service agents, conducted quarterly business reviews, and performed annual onsite visits to enhance customer experiences. He has a track record of increasing customer relations and profitability while reducing overhead costs and staff turnover.
Education
Richard Gardner completed his high school education at McKinney North High School between 2005 and 2009. His academic background laid the foundation for his varied and accomplished career in technology and customer service management.