Narvar
Narvar is a post-purchase platform that enhances eCommerce operations by providing delivery tracking, proactive notifications, and seamless returns. It utilizes machine learning to improve service accuracy and supports over 300 carriers worldwide.
Services
Narvar offers a post-purchase platform featuring delivery tracking, proactive order notifications, and seamless returns and exchanges. The platform promises to boost conversion rates by up to 4% through reliable delivery estimates and aims to eliminate up to 60% of 'Where is my order?' (WISMO) calls with better-informed customers. Additionally, Narvar’s return and exchange experiences can help retain up to 43% of revenue.
Global Integration and Support
Narvar supports over 300 carriers globally and integrates with more than 50 eCommerce and Order Management Systems. The company has established offices in San Francisco, New York, Atlanta, Austin, London, Bangalore, and Tokyo, allowing it to manage and support its global operations effectively.
Machine Learning and Data Intelligence
Narvar employs machine learning models to provide estimated delivery dates (EDDs) and continuously improve service accuracy. It also harnesses actionable intelligence from billions of interactions across its network to drive business outcomes. Hosting 42 billion annual touchpoints within its ecosystem, Narvar leverages this data to refine and enhance its service offerings.
Market Reach and Customer Utilization
Narvar claims that 90% of US adults utilize its services, indicating its significant penetration into the market. The company also operates 150,000 global pickup and drop-off locations, making it a highly accessible and convenient option for consumers around the world.