Amélia Guillaume
About Amélia Guillaume
Amélia Guillaume is an Enterprise Customer Success Manager at Narvar, where she has worked since 2022 in Paris, France. She has a diverse background in customer success, trade marketing, and operations across various international markets.
Work at Narvar
Amélia Guillaume has been serving as the Enterprise Customer Success Manager at Narvar since 2022. In this role, she focuses on enhancing customer satisfaction and retention through the design and implementation of scalable operational frameworks. Her efforts aim to ensure consistency, efficiency, and compliance across various portfolio companies. Based in Paris, Île-de-France, France, she has contributed to the company's commitment to improving the post-purchase experience for its clients.
Previous Experience at Puig
Before joining Narvar, Amélia Guillaume worked at Puig as the Omnichannel Trade Marketing Manager from 2019 to 2022. During her tenure, she improved the post-purchase experience for retailers across the EMEA, North America, and APAC regions. Additionally, she held the position of Key Account Manager at Puig from 2017 to 2019 in Bogotá D.C. Area, Colombia, where she developed strategic initiatives to retain customers and expand the account base.
Education and Expertise
Amélia Guillaume earned an Executive Master of Business Administration (EMBA) from IESE Business School, completing her studies from 2020 to 2022. Prior to this, she obtained a Master's degree in International Business from ISC Paris, where she studied from 2011 to 2014. Her educational background provides her with a strong foundation in business management and customer relationship strategies.
Career Background
Amélia Guillaume has a diverse career history that includes roles in various international locations. She began her professional journey at MetLife as a Project Developer in 2014 in Santiago, Chile. Following this, she worked at Rocket Internet as Head of Operations & Sales Effectiveness in Singapore from 2014 to 2015. Additionally, she served as Client Relationship Manager for the Americas at Trusted Family from 2016 to 2017 in New York, NY, where she improved Net Promoter Scores (NPS) through effective customer relationship building.