Austin Diaz
About Austin Diaz
Austin Diaz is a Technical Account Manager with over five years of experience in SaaS companies. He has a strong background in client success, technical support, and process implementation.
Work at Narvar
Austin Diaz has been employed at Narvar as a Technical Account Manager since 2022. In this role, he focuses on enhancing customer experiences and ensuring the successful implementation of solutions. His responsibilities include managing client relationships and providing technical support to optimize the use of Narvar's services.
Previous Experience at Smart Energy Water
Austin Diaz worked at Smart Energy Water in various roles from 2016 to 2021. He began as Client Success - Technical Support for two years in Irvine, California. He then transitioned to a Sr. Application Support Analyst for seven months in 2018, followed by a three-year tenure as Manager, Application Support, until 2021. His roles involved resolving complex issues and improving client satisfaction.
Experience at IntelligenceBank
In 2021, Austin Diaz served as Senior Client Success and Support Manager at IntelligenceBank for a period of five months. His role involved managing client success initiatives and providing support to enhance customer engagement with the company's SaaS products.
Education and Expertise
Austin Diaz earned a Bachelor of Science (BS) degree from Florida State University, completing his studies from 2010 to 2014. His educational background, combined with over five years of experience in SaaS companies, equips him with a blend of technical and customer-facing skills essential for his current role.
Professional Approach
Austin Diaz embraces challenges and welcomes feedback in his professional endeavors. He focuses on implementing processes and efficiencies, building teams, and growing B2B relationships. His approach is centered on resolving complex issues to enhance client success.