Hoan Mac
About Hoan Mac
Hoan Mac is a Senior Site Reliability Engineer at Narvar, where he has implemented a metrics-driven operational culture and improved incident management processes. He has extensive experience in software development and engineering, having held various roles at companies such as Postmedia Network Inc., Avant Systems Group, and Pollard Banknote Limited.
Current Role at Narvar
Hoan Mac serves as a Senior Site Reliability Engineer at Narvar, a position he has held since 2022. In this role, he is responsible for supporting the entire Software Supply Chain within the organization. He has played a key role in implementing a metrics-driven operational culture, focusing on standardizing practices for Service Level Objective (SLO) definition, logging, monitoring, and alerting. His contributions are essential to enhancing the reliability and performance of Narvar's services.
Previous Experience at Postmedia Network Inc.
Before joining Narvar, Hoan Mac worked at Postmedia Network Inc. as Integration Services Supervisor from 2008 to 2015. During his seven-year tenure, he was involved in overseeing integration services, contributing to the operational efficiency of the organization. His experience at Postmedia laid a strong foundation for his future roles in site reliability and software development.
Experience at Avant Systems Group
Hoan Mac held the position of Senior Developer/Analyst at Avant Systems Group from 2015 to 2017. In this role, he leveraged his technical skills to analyze and develop software solutions, contributing to the company's projects and initiatives. His experience in this position further enhanced his expertise in software development and system integration.
Role at Pollard Banknote Limited
At Pollard Banknote Limited, Hoan Mac worked as a Lead DevOps Engineer from 2019 to 2022. His responsibilities included managing and optimizing DevOps processes, which are critical for continuous integration and delivery in software development. This role allowed him to deepen his knowledge in DevOps practices and enhance operational efficiencies.
Education at University of Manitoba
Hoan Mac studied at the University of Manitoba, where he gained foundational knowledge in computer science and software engineering. His education provided him with the skills necessary to pursue a successful career in software development and site reliability engineering.