Jennifer Gamble
About Jennifer Gamble
Jennifer Gamble is a Customer Success Leader at Narvar, specializing in global and strategic accounts. With over 15 years of experience in the software and SaaS industries, she has a strong background in customer success operations, team leadership, and strategic planning.
Work at Narvar
Jennifer Gamble has been serving as the Customer Success Leader for Global and Strategic Accounts at Narvar since 2023. In this role, she focuses on enhancing customer satisfaction and driving success for strategic clients. Her responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal value from Narvar's services.
Previous Experience in Customer Success
Prior to her current position, Jennifer Gamble held several key roles in customer success and operations. She worked at Appriss Retail as VP of Global Revenue and Customer Success from 2021 to 2022. Before that, she served as VP of Global Customer Experience/Success at PDI Software from 2019 to 2021. Her experience includes managing customer success operations and leading teams to improve client engagement and satisfaction.
Background in Business Operations
Jennifer Gamble has a diverse background in business operations, having worked at various companies in roles that emphasize operational efficiency and customer success. She was involved in Global Business Operations at NCR Corporation and held positions at RedPrairie, where she contributed to consulting operations and workforce management. Her experience spans over 15 years in the software and SaaS industries.
Education and Expertise
Jennifer Gamble earned her Bachelor of Business Administration (BBA) in Marketing from the University of Mississippi, where she studied from 1993 to 1997. Her educational background complements her extensive professional experience, which includes expertise in customer journey mapping, customer segmentation, and go-to-market strategies. She has a strong foundation in negotiation and deal structuring.
Achievements in Leadership and Integration
Throughout her career, Jennifer Gamble has demonstrated leadership capabilities by managing large, cross-functional teams ranging from 8 to 110 members. She has led the integration of 24 companies across three different businesses, showcasing her skills in mergers and acquisitions. Her direct leadership experience includes managing annual recurring revenue (ARR) between $60 million and $160 million.