Laura Grippi
About Laura Grippi
Laura Grippi is a Customer Success Manager specializing in enterprise-level client relations, currently working at Narvar since 2024. She has held various roles in customer success at Attentive and YouVisit, and has a background in development and support roles at cultural institutions.
Current Role at Narvar
Laura Grippi currently serves as a Customer Success Manager for Enterprise at Narvar. She has held this position since 2024, contributing to the company's efforts in enhancing customer satisfaction and engagement. Her role involves managing relationships with enterprise clients and ensuring they receive optimal value from Narvar's services.
Previous Experience at Attentive
Laura Grippi has extensive experience at Attentive, where she worked in various capacities within the Customer Success department. She served as a Senior Customer Success Manager from 2020 to 2021, followed by roles as Manager, Customer Success - Enterprise from 2022 to 2024, and Team Lead, Customer Success - Enterprise from 2021 to 2022. Her tenure at Attentive spanned several years, during which she focused on enhancing customer relationships and driving success for enterprise clients.
Career Background in Customer Success
Before her time at Attentive, Laura Grippi worked at YouVisit as a Customer Success Manager from 2017 to 2018. She also gained experience as a Customer Support Specialist at Powerlinx, Inc. from 2015 to 2016. These roles contributed to her expertise in customer engagement and support, laying the foundation for her subsequent positions in customer success management.
Educational Background
Laura Grippi studied at New York University, where she earned a Bachelor's degree in History from 2011 to 2015. Her educational background provides her with a strong foundation in analytical thinking and communication, skills that are essential in her customer success roles.
Internship Experience
Laura Grippi has also completed internships that contributed to her professional development. She interned at the New York Transit Museum as a Membership and Development Intern from 2014 to 2015 and at The Nassau County Museum of Art as a Developmental Intern in 2013. These experiences provided her with insights into membership development and organizational operations.