Anthony Mason
About Anthony Mason
Anthony Mason is a Systems Administrator at the National Aquarium in Baltimore, where he has worked since 2010. He has a background in computer science and has held various technical roles, demonstrating proficiency in email server management, content management systems, and remote desktop solutions.
Work at National Aquarium
Anthony Mason has worked at the National Aquarium in Baltimore since 2010, serving as a Systems Administrator for 14 years. In this role, he manages various IT systems and ensures the smooth operation of technology services within the organization. Prior to his current position, he worked as a Computer Support Technician at the same institution from 2006 to 2010, where he gained valuable experience in technical support and system management.
Education and Expertise
Anthony Mason studied at Morgan State University, where he developed foundational knowledge in computer science. He also completed a Computer Science Instructor Internship at Morgan State University in 1999, which provided him with practical teaching experience in the field. His educational background supports his expertise in systems administration and technical support.
Technical Skills and Proficiencies
Anthony Mason possesses a range of technical skills relevant to his role as a Systems Administrator. He is proficient in using the Exchange Management Console for email server management and has expertise in managing and designing content with Microsoft Office SharePoint Server and SharePoint Designer. Additionally, he is skilled in configuring Optivity Telephony Manager for telephone systems and has experience with system imaging and deployment using Norton Ghost.
Customer Service and Support
Anthony Mason has developed excellent customer service skills throughout his career, which enhance user experience and support. His background includes managing case management systems and purchase order systems, as well as working with POS hardware to ensure seamless transaction processes. His focus on customer service contributes to the effective operation of IT services at the National Aquarium.
Previous Experience in IT Support
Before his current role, Anthony Mason worked as a Computer Support Technician at the National Aquarium from 2006 to 2010. This position allowed him to gain hands-on experience in IT support and system management. His earlier internship at Morgan State University also provided him with insights into teaching and technical support, further enhancing his qualifications in the IT field.