Aaron Gordon
About Aaron Gordon
Aaron Gordon is a Senior Operations Analyst at Nationwide Building Society, where he has worked since 2015. He studied Sports Coaching at Hartpury from 2009 to 2012 and has implemented significant process improvements that enhanced operational efficiency.
Work at Nationwide Building Society
Aaron Gordon has worked at Nationwide Building Society since 2015, currently holding the position of Senior Operations Analyst. He began his career at the organization as an entry-level consultant in the contact center. His early performance led to a swift transition to the Real Time Analyst role within just nine months. In his current role, he has implemented significant processes, including a floor walker process for fraud consultants that notably reduced wait times from 30 minutes to 5 minutes. This initiative has been adopted across three contact centers, showcasing his impact on operational efficiency.
Education and Expertise
Aaron Gordon studied at Hartpury, where he pursued a degree in Sports Coaching from 2009 to 2012. His education in sports coaching provided him with foundational skills in planning and organization, which he later applied in his professional career. His expertise in resource planning and operational analysis has been developed through hands-on experience at Nationwide Building Society, where he has excelled in optimizing resources and managing budgets.
Background
Aaron Gordon's professional journey began at Nationwide Building Society, where he started as an entry-level consultant. His ability to demonstrate strong organizational and planning skills led to his rapid advancement within the company. Over the years, he has gained extensive experience in various roles, contributing to operational improvements and resource management.
Achievements
During his tenure at Nationwide Building Society, Aaron Gordon has achieved several operational improvements. Notably, he implemented a floor walker process that significantly reduced customer wait times for fraud consultants. His contributions have led to the adoption of this process across multiple contact centers, reflecting his ability to enhance efficiency and service delivery.